1. Booking Request

The process begins when a parent submits a booking request.

The request should include the date, time, location, number of children, children's ages and relevant childcare information.

2. Review & Communication

CareLink Services reviews the request and communicates directly with the parent.

If information is missing or clarification is required, the parent may be contacted before the booking can be confirmed.

3. Availability

CareLink Services considers whether the requested arrangement can be accommodated.

Availability is not guaranteed until confirmation has been provided.

4. Payment

Once the arrangement has been discussed, the required payment information will be provided.

Payment is required before the booking is considered confirmed.

5. Confirmation

A booking is confirmed once CareLink Services has confirmed the arrangement and payment has been received.

Parents should retain their booking confirmation and ensure that the details are correct.

6. Service Delivery

The babysitting service is provided at the agreed date, time and location, subject to the agreed booking details.

Parents are responsible for providing accurate information regarding their children and childcare requirements.

7. Changes

If a parent needs to change a booking, they should contact CareLink Services as soon as possible.

Small changes may be considered depending on availability and circumstances.

Significant changes, including changes to the date, location or duration, may require a new confirmation.

8. Cancellation

Cancellation requests should be communicated as early as possible.

Bookings cancelled at least 24 hohan 24 hours before the start time, the applicable cancellation charge may apply.

Where a booking has already been confirmed and a sitter has been arranged, last-minute cancellation may result in charges.

9. Refunds

Where a refund is applicable, it will be processed according to CareLink Services' refund policy and the circumstances of the booking.

Refund processing times may vary depending on the payment method used.

Important Information

Submitting a booking request does not guarantee that childcare will be available.

Payment alone does not replace the requirement for CareLink Services to confirm the booking.

Parents should not assume that a booking is confirmed until confirmation has been received.

If circumstances change, contact CareLink Services as soon as possible.

Contact:
+27 72 172 6788
u.t.e.proprietarylimited@gmail.com

CareLink Services reserves the right to review individual booking circumstances when applying cancellation and refund terms.