REFUND & CANCELLATION POLICY

Cancellation Policy

CareLink Services understands that plans can change.

Because babysitting is a scheduled service, cancellations can affect availability and the ability to offer the requested time to another family.

Cancelling More Than 24 Hours Before

Customers should communicate cancellations as early as possible.

Where a booking is cancelled at least 24 hours before the scheduled start time, the booking may be eligible for a refund, subject to the applicable booking terms and any non-refundable charges clearly communicated at the time of booking.

Cancelling Less Than 24 Hours Before

Where a booking is cancelled less than 24 hours before the scheduled start time, a cancellation charge may apply.

This is because the requested childcare period may have already been allocated and there may be limited opportunity to arrange another booking.

Where applicable, a minimum charge may apply to late cancellations.

Confirmed Bookings

Once a booking has been confirmed and payment has been received, cancellation terms apply.

Customers should contact CareLink Services as soon as possible if they need to cancel.

Changes Rather Than Cancellations

If a customer needs to change the date, time or location rather than cancel the booking, they should contact CareLink Services as early as possible.

Reasonable changes may be considered depending on availability.

Significant changes may need to be treated as a new booking request.

Refund Processing

Where a refund is approved, it will be processed using the applicable payment method or refund process.

The time taken for funds to appear in a customer's account can depend on the relevant payment provider or financial institution.

Service Issues

If a customer has a concern about a childcare service, they should contact CareLink Services promptly so that the matter can be reviewed.

We encourage customers to provide clear details about the issue and the relevant booking.

No-Show or Unreachable Customer

Where a babysitter arrives at the agreed location and the customer or responsible adult cannot be reached, the circumstances may be reviewed under the applicable booking and cancellation terms.

Customers should ensure that CareLink Services has accurate contact details and that the agreed location is accessible.

Customer Responsibility

Customers are responsible for providing accurate booking information.

Incorrect dates, times, locations or other information may affect the service and may result in changes to the booking.

Contact

For cancellations, refunds or booking changes:

CareLink Services
Phone: +27 72 172 6788
Email: u.t.e.proprietarylimited@gmail.com

Refund eligibility may depend on the specific circumstances of the booking and the terms communicated when the booking was made.