Terms of service

CareLink Services Terms of Service

These Terms of Service apply to the use of CareLink Services and requests for babysitting and childcare services.

CareLink Services is operated as an independent sole proprietorship by Zinhle Eulendar Vilakazi.

1. Booking Requests

Customers may submit requests for babysitting or childcare services through the CareLink Services website or by contacting us directly. Submitting a request does not guarantee that the requested service will be available.

2. Accurate Information

Customers are responsible for providing accurate and complete information when requesting childcare. This includes the number and ages of children, date, time, location and relevant information concerning the child's routine or requirements. Important information that may affect the child's care should be communicated before the booking is confirmed.

3. Availability

All bookings are subject to availability. CareLink Services may decline a booking request where the requested arrangement cannot reasonably be accommodated.

4. Booking Confirmation

A booking is only confirmed once CareLink Services has confirmed the arrangement and the required payment has been received. Customers should not treat an enquiry or preliminary availability discussion as a confirmed booking.

5. Payment

Payment must be made according to the payment instructions provided during the booking process. Where payment has not been received, the requested booking time may remain unconfirmed.

6. Changes

Customers should communicate changes to a booking as soon as possible. Changes to date, time, location, number of children or other important requirements may affect availability and pricing.

7. Cancellation

Cancellation is subject to the CareLink Services Cancellation & Refund Policy. Customers should provide as much notice as possible when cancelling. Late cancellations may be subject to applicable cancellation charges.

8. Childcare Information

Parents or guardians remain responsible for providing accurate information concerning their children. This includes relevant information about routines, allergies, dietary requirements, medical considerations and other information that may reasonably affect the childcare arrangement.

9. Parent or Guardian Responsibilities

Parents or guardians remain responsible for making appropriate arrangements concerning their children and for providing accurate emergency contact information. CareLink Services should be informed of any important circumstances that could affect the booking.

10. Service Location

Childcare will take place at the location agreed during the booking process. Customers should ensure that the agreed location is safe, accessible and suitable for the requested childcare arrangement.

11. Extensions

If childcare continues beyond the agreed booking period, additional charges may apply. Customers should contact CareLink Services as soon as possible where an extension is required.

12. Website Use

Customers agree to use the CareLink Services website lawfully and not to misuse the website, submit fraudulent information or attempt to interfere with its operation.

13. Third-Party Services

CareLink Services may use third-party services for website hosting, payments, communication or other business functions. Those services may have separate terms and privacy policies.

14. Policy Updates

CareLink Services may update these Terms of Service when necessary. The latest version published on the website will apply to future use of the website and future bookings, subject to applicable law.

15. Contact

Questions regarding these Terms of Service can be directed to:

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising in connection with these Terms & Conditions will be dealt with in accordance with the applicable laws of South Africa.

These Governing Law and Jurisdiction provisions apply to the use of the CareLink Services website, the purchase or use of our services, and any agreement or transaction entered into between CareLink Services and its clients or customers.

CareLink Services is committed to conducting its business in a transparent, professional, and responsible manner. We aim to ensure that our clients understand the terms under which our services are provided, including the laws that govern our relationship with them and the procedures that may apply if a dispute arises.

By accessing our website, submitting an enquiry, placing an order, purchasing a service, or otherwise engaging with CareLink Services, you acknowledge that you have read and understood these provisions and agree to be bound by them, together with any other applicable terms and conditions published on our website. Any dispute should, where reasonably possible, first be addressed directly with CareLink Services.