BOOKING & PAYMENT POLICY
Booking Confirmation
A booking request does not automatically guarantee childcare availability.
CareLink Services must first review the request and confirm whether the requested arrangement can be accommodated.
Once availability has been confirmed, payment instructions may be provided.
A booking is considered confirmed only after the required payment has been received and CareLink Services has confirmed the booking.
Booking Information
Customers are responsible for providing accurate information.
This includes:
- Date
- Start time
- End time
- Location
- Number of children
- Children's ages
- Relevant childcare requirements
- Contact details
Incorrect or incomplete information may affect the ability to provide the requested service.
Changes
Customers should communicate changes as early as possible.
Small changes may be considered depending on availability.
Significant changes may require the booking to be reassessed.
Cancellations
Customers should provide at least 24 hours' notice when cancelling whenever possible.
Late cancellations may be subject to applicable cancellation charges because childcare time may have been reserved specifically for the booking.
Refunds
Where a refund is applicable, it will be handled according to the CareLink Services Refund & Cancellation Policy.
The time required for a refund to appear may depend on the relevant payment provider or financial institution.
Contact
Questions regarding booking or payment can be directed to:
+27 72 172 6788