Childcare Service Delivery Policy

CareLink Services provides a service rather than physical products.

For this reason, the term "delivery" refers to the arrangement and provision of the agreed babysitting or childcare service.

Booking Request

A customer begins the process by submitting a childcare booking request.

The request should include the required date, time, location, number of children and relevant information.

CareLink Services will review the request and communicate regarding availability.

Confirmation

A booking is not confirmed until CareLink Services has confirmed the arrangement and the required payment has been received.

Submitting a request does not guarantee availability.

Parents should wait for confirmation before relying on a childcare booking.

Service Location

The childcare service will take place at the location agreed during the booking process.

This may include a family home, suitable accommodation, a holiday location or another agreed location depending on the circumstances.

Any change to the location should be communicated before the booking.

Service Timing

The service will begin and end according to the agreed booking time.

Parents should provide accurate start and end times when making their request.

If additional time is required, CareLink Services should be contacted as soon as possible.

An extension may be subject to availability and additional charges.

Delays

If a parent expects to be delayed when returning to collect or take responsibility for their child, they should contact CareLink Services as soon as possible.

Additional time may be charged where childcare continues beyond the original booking period.

Last-Minute Requests

CareLink Services may accept last-minute requests where availability allows.

However, no guarantee can be made for requests submitted shortly before the requested service time.

For important events, weekends, holidays and travel arrangements, early booking is recommended.

Changes to Bookings

Small changes may be considered depending on availability.

Significant changes to date, time, location, number of children or childcare requirements may require the booking to be reassessed.

CareLink Services may not be able to accommodate changes made shortly before a booking.

Service Completion

The service is considered completed at the end of the agreed childcare period, unless an extension has been agreed.

Customers should ensure that CareLink Services has accurate contact information in case communication is required during the booking.

Questions

If you have any questions about service arrangements, contact:

CareLink Services
Phone: +27 72 172 6788
Email: u.t.e.proprietarylimited@gmail.com

CareLink Services aims to communicate clearly about availability, booking arrangements and service times so that families know what to expect.