Booking Your Babysitting Service

We aim to keep the CareLink Services booking process simple and straightforward.

Step 1 — Submit Your Request

Contact CareLink Services with the details of the childcare you require.

Please provide the preferred date, start time, end time, location, number of children, children's ages and any important requirements.

The more information you provide, the easier it is to understand your request.

Step 2 — Discuss Your Requirements

After receiving your request, CareLink Services will review the information provided and communicate with you regarding the requested arrangement.

If additional information is required, we may contact you to clarify details.

This stage allows both sides to understand what is being requested before the booking is confirmed.

Step 3 — Availability Confirmation

CareLink Services will confirm whether the requested childcare arrangement can be accommodated.

Availability depends on factors including date, time, location and the requirements of the booking.

Submitting a request does not guarantee availability.

Step 4 — Payment

Once the childcare arrangement has been discussed and availability has been confirmed, payment details will be provided.

A booking is not considered confirmed until the required payment has been received and CareLink Services has confirmed the booking.

Step 5 — Booking Confirmation

After payment and confirmation, the agreed booking details will be confirmed with the parent.

Parents should review the booking information carefully and notify CareLink Services as soon as possible if any important information changes.

Before Your Babysitter Arrives

Parents should ensure that the relevant information needed for the childcare arrangement has been communicated.

This can include:

• Child's normal routine
• Meal information
• Bedtime arrangements
• Emergency contact information
• Important medical or allergy information
• Household information relevant to the booking
• Any specific instructions
• Contact details for the parent or responsible adult

Parents should ensure that the home or agreed childcare location is reasonably prepared for the babysitting arrangement.

During the Booking

The babysitting service is provided according to the agreed booking details.

If the parent needs to make changes during a booking, they should contact CareLink Services as soon as possible.

Changes may not always be possible, particularly where they significantly extend the booking or change the agreed arrangements.

After the Booking

At the end of the agreed booking period, the childcare arrangement concludes unless an extension has been agreed.

If additional time is required, parents should communicate this as soon as possible.

Additional charges may apply where a booking extends beyond the originally agreed period.

Last-Minute Requests

CareLink Services may consider last-minute babysitting requests depending on availability.

However, last-minute requests cannot be guaranteed.

For important events, holidays, weekends or travel arrangements, parents are encouraged to book as early as possible.

Questions Before Booking

Parents are welcome to contact CareLink Services with questions before making a booking.

We believe clear communication is important when arranging childcare, and parents should feel comfortable asking questions about the service and booking process.

CareLink Services
Owner: Zinhle Eulendar Vilakazi
Phone: +27 72 172 6788
Email: u.t.e.proprietarylimited@gmail.com