Privacy policy
CareLink Services Privacy Policy
CareLink Services respects the privacy of customers and understands the importance of protecting personal information provided when making enquiries and childcare bookings.
This Privacy Policy explains the general types of information that CareLink Services may collect, why it may be used and how customers can contact us about privacy matters.
CareLink Services is an independent sole proprietorship operated by Zinhle Eulendar Vilakazi.
Information We Collect
When you contact CareLink Services or make a booking request, we may receive information such as your name, telephone number, email address, booking information, childcare location and information required to understand your childcare requirements.
Because our service involves childcare, parents or guardians may also provide information about children, including their ages, routines, dietary requirements, allergies or other information relevant to the requested service.
Customers should only provide information that is reasonably necessary for the childcare arrangement.
How We Use Information
Information may be used to:
- Respond to enquiries
- Process booking requests
- Confirm childcare arrangements
- Communicate with customers
- Provide customer support
- Process payments
- Handle cancellations
- Process refunds
- Maintain business records
- Address complaints or disputes
- Protect the security of our website and services
Communication
We may contact you using the details you provide in connection with your enquiry or booking.
This can include communications about booking confirmation, changes, payment, cancellations, refunds or other matters directly related to the service.
Payment Information
Payments may be processed through third-party payment providers.
Where a third-party payment provider is used, that provider may process payment information according to its own privacy policy and terms.
Customers should not send complete card details, passwords, PINs or other highly sensitive financial information through email or ordinary chat.
Sharing Information
CareLink Services does not intend to sell customer personal information.
Information may be shared where reasonably necessary to provide the requested service, process payments, operate the website, respond to lawful requests or deal with disputes and security matters.
Where third-party service providers are used, they may process information according to their own terms.
Children’s Information
Parents and guardians should provide only information relevant to the child's care.
Where information about a child is provided, customers should ensure that they are authorised to provide that information for the purpose of arranging childcare.
Data Security
CareLink Services aims to take reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no online system or electronic communication method can be guaranteed to be completely secure.
Data Retention
Information may be retained for as long as reasonably necessary for legitimate business purposes, including booking administration, accounting, customer support, dispute resolution and legal obligations.
Your Privacy Questions
If you have a question about your personal information or this Privacy Policy, contact:
Zinhle Eulendar Vilakazi
CareLink Services
+27 72 172 6788
u.t.e.proprietarylimited@gmail.com
Updates
This Privacy Policy may be updated from time to time.
Customers should review the current version published on the CareLink Services website when necessary.