Protecting Your Information

CareLink Services understands that families provide personal information when making childcare enquiries and bookings.

We take the privacy and security of customer information seriously and aim to handle personal information responsibly.

Information We May Collect

Depending on the booking, information may include:

• Parent or guardian name
• Contact details
• Email address
• Phone number
• Booking date and time
• Childcare location
• Number and ages of children
• Relevant childcare information
• Booking and payment information
• Communication relating to the booking

Customers should only provide information that is relevant to arranging and delivering the requested service.

Use of Information

Information provided to CareLink Services may be used to:

• Respond to enquiries
• Process booking requests
• Communicate about bookings
• Arrange childcare services
• Process payments
• Address customer support requests
• Manage cancellations and refunds
• Maintain appropriate business records
• Address disputes or security issues

CareLink Services does not intend to use customer information for unrelated purposes without an appropriate basis for doing so.

Payment Information

Where payment is processed through a third-party payment provider, payment information may be handled by that provider according to its own privacy and security policies.

CareLink Services does not need customers to send sensitive card information through ordinary email or chat.

Customers should never send passwords, PINs or full card security information through an unsecured message.

Access to Information

Personal information should only be accessed where it is reasonably required for the relevant business purpose.

CareLink Services aims to limit unnecessary access, sharing or retention of customer information.

Communications

CareLink Services may use the contact information provided by a customer to communicate about enquiries, bookings, changes, payments, cancellations or other matters relating to the requested service.

Data Security

Reasonable steps should be taken to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no electronic communication or online system can be guaranteed to be completely secure.

Customers should therefore avoid sending unnecessary sensitive information through unsecured channels.

Third-Party Services

CareLink Services may use third-party services for website hosting, payment processing, communication, booking management or other business functions.

Where third-party services process personal information, their own terms and privacy policies may also apply.

Children’s Information

Because CareLink Services provides childcare, parents may provide information relating to children.

Parents and guardians should only provide information that is relevant to the childcare arrangement.

Important information that could affect the child's care should be communicated clearly before the booking.

Privacy Questions

If you have a question about how your information is handled, contact:

CareLink Services
Owner: Zinhle Eulendar Vilakazi
Email: u.t.e.proprietarylimited@gmail.com
Phone: +27 72 172 6788

This policy should be read together with the CareLink Services Privacy Policy and Terms of Service.