Booking & Service Timeline

Because CareLink Services provides babysitting and childcare rather than physical products, there is no traditional product delivery period.

Instead, the timeline relates to how quickly a childcare booking can be requested, reviewed, confirmed and provided.

1. Submit Your Request

Parents can submit a booking request by providing their preferred date, time, location and childcare requirements.

2. Request Review

CareLink Services will review the information provided and determine whether the request can be considered based on availability and the details supplied.

3. Communication

If additional information is needed, CareLink Services may contact the parent.

Parents should respond as soon as reasonably possible so that the booking can progress.

4. Availability Confirmation

Once the request has been reviewed, CareLink Services will communicate whether the requested arrangement can be accommodated.

Availability is dependent on the date, time, location and requirements.

5. Payment

Where the requested service is available, payment information will be provided.

The booking is not confirmed until the required payment has been received and CareLink Services has confirmed the booking.

6. Final Booking Details

Once confirmed, the relevant booking details will be communicated to the parent.

Parents should review these details and immediately report any errors or changes.

7. Service Date

The babysitting service will take place on the agreed date and during the agreed hours.

Parents should ensure they are available to communicate if necessary and that the agreed location is accessible.

How Far in Advance Should I Book?

We recommend booking as early as possible.

Advance booking is particularly useful for:

• Weekends
• Public holidays
• School holidays
• Weddings
• Events
• Travel
• Evening bookings
• Longer babysitting arrangements

Last-minute requests can be considered, but availability cannot be guaranteed.

Changes

If you need to change the date, time, location or requirements of your booking, contact CareLink Services as early as possible.

A requested change may need to be reviewed before it can be confirmed.

Delays

If the parent is delayed beyond the agreed collection or return time, CareLink Services should be contacted immediately.

Where childcare continues beyond the original booking period, additional charges may apply.

Important

The estimated response time for a booking request may vary.

CareLink Services does not guarantee that every request can be accepted.

A booking should only be considered confirmed after CareLink Services has communicated confirmation and the required payment has been received.

For questions:

+27 72 172 6788
u.t.e.proprietarylimited@gmail.com