CareLink Services Chargeback Policy

CareLink Services aims to resolve payment and booking concerns directly and fairly.

Because childcare bookings involve scheduled services, parents are encouraged to contact CareLink Services before initiating a payment dispute or chargeback where possible.

Contact Us First

If you believe there is an issue with a payment, booking or service, please contact us as soon as possible.

We will review the matter and attempt to understand the circumstances.

You can contact:

CareLink Services
Phone: +27 72 172 6788
Email: u.t.e.proprietarylimited@gmail.com

Please provide your name, booking information, payment details where appropriate and a description of the issue.

What Is a Chargeback?

A chargeback is a payment dispute initiated through a card issuer or payment provider.

Chargebacks may be used where a customer believes a transaction was unauthorised, incorrectly processed or otherwise disputed under the applicable payment provider's rules.

CareLink Services does not prevent customers from exercising rights available through their bank or payment provider.

However, where a customer has a concern about a booking, contacting us first may allow the issue to be resolved more quickly.

Booking Disputes

If a chargeback is initiated regarding a booking, CareLink Services may provide relevant booking information to the payment provider.

This may include:

• Booking request details
• Booking confirmation
• Payment records
• Communication relating to the booking
• Cancellation information
• Refund information
• Relevant service records

Only information reasonably required to address the payment dispute should be provided.

Cancellation-Related Disputes

Where a customer cancels a booking, the applicable cancellation terms may affect whether a refund is due.

Customers are encouraged to review the cancellation and refund policies before submitting a dispute.

If a refund has already been agreed, CareLink Services will process it according to the applicable refund arrangement.

Unauthorised Transactions

If you believe a payment was made without your authorisation, contact your bank or payment provider immediately.

You may also contact CareLink Services so that we can review the transaction from our side.

Good-Faith Resolution

CareLink Services aims to resolve genuine payment concerns fairly and professionally.

We understand that mistakes can happen and that customers may have questions about charges.

Our first preference is to communicate with the customer and establish what happened before a formal payment dispute is escalated.

Fraudulent or Misleading Disputes

Where appropriate and permitted by applicable payment-provider procedures, CareLink Services may provide transaction and booking documentation in response to a disputed transaction.

CareLink Services does not make independent assumptions about the reason for a chargeback. The relevant payment provider or financial institution may make its own determination under its applicable dispute process.

Contact

For payment questions, please contact:

CareLink Services
Owner: Zinhle Eulendar Vilakazi
Phone: +27 72 172 6788
Email: u.t.e.proprietarylimited@gmail.com

This policy should be read together with the CareLink Services Terms of Service, Cancellation & Refund Policy and applicable payment terms.